Refund policy
We work very hard to offer a high quality hand crafted product and if you are not 100% fully satisfied please let us know.
This product is very unique as it is very different than lotion. If it feels too "heavy" or "greasy" use less. A pea size amount is the suggested amount for moisturizing your hands or face. A little goes a very long way.
Returns
In the event that you are unsatisfied with your product or your order arrives damaged in any way, please email us as soon as possible at service@allnaturalsheabutter.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you have any further questions, please don't hesitate to contact us at service@allnaturalsheabutter.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@allnaturalsheabutter.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@allnaturalsheabutter.com and send your item to:
All Natural Shea Butter LLC
PO Box 211Tulare, SD 57476
Shipping
To return your product, you should mail your product to:
Shipping
To return your product, you should mail your product to:
All Natural Shea Butter LLC
PO Box 211
Tulare, SD 57476
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.