Refund and Return Policies
We work very hard to offer a high quality hand crafted product and if you are not 100% fully satisfied please let us know.
Returns
If product has arrived at your shipping location and the package is damaged or product is not satisfactory please contact us. Send us a photo of the product to:
If product has arrived at your shipping location and the package is damaged or product is not satisfactory please contact us. Send us a photo of the product to:
Service@allnaturalsheabutter.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@allnaturalsheabutter.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@allnaturalsheabutter.com and send your item to:
Shipping
To return your product, you should mail your product to:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@allnaturalsheabutter.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@allnaturalsheabutter.com and send your item to:
All Natural Shea Butter LLC
PO Box 211
Tulare, SD 57476
Shipping
To return your product, you should mail your product to:
All Natural Shea Butter LLC
PO Box 211
Tulare, SD 57476
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.